Coinbase has confirmed that Indian rupee withdrawals have remained unavailable in India on Nov. 14, five days after its status page first flagged an outage at a banking partner.
Summary
- INR withdrawals remain unavailable, while Coinbase says deposits, UPI, and bank account linking work normally.
- The exchange has warned customers against initiating withdrawals that could fail or remain pending.
- Users have criticized the disruption and asked Coinbase to enable crypto transfers as an alternative.
- Coinbase’s India policy permanently disables crypto sends once a customer adds a bank account.
Coinbase India said in a Nov. 14 X update that the problem was affecting its banking partner’s payouts for all clients, including businesses beyond the exchange. The company said customer funds were safe and that its team was working with the bank around the clock to restore withdrawals.
“INR withdrawals are temporarily unavailable due to an outage at our banking partner,” the account wrote. “The outage is affecting the bank’s payouts for all of its clients, not just Coinbase.”
The statement did not name the banking partner or give a time for withdrawals to resume. Customers were directed to watch the account for further updates.
Coinbase India withdrawal disruption dates back to Nov. 9
According to the exchange’s incident notice, the problem was first logged at 3:07 a.m. PST on Nov. 9, equivalent to 4:37 p.m. in India. The initial notice covered possible problems with withdrawals, new bank links, UPI, and deposit processing.
A later update, posted at 19:49 PST that day, narrowed the affected services to INR withdrawals and said deposits, UPI and bank linking were working normally.
The notice advises customers against starting new withdrawal requests because transactions submitted during the disruption may fail or remain pending until the issue is resolved. No restoration estimate appears in the incident updates.
In its Saturday statement, Coinbase India repeated that customers could continue depositing rupees, including through UPI, and linking bank accounts.
Users question communication and request crypto withdrawals
Replies to the announcement included complaints that withdrawals had been unavailable for several days before the latest social media update. An account named Maran said the problem had lasted around five days and called for better communication and a different banking partner.
Another user, posting as sato, said they had been unable to withdraw funds for four days and urged Coinbase to change its banking provider. Sanjay Menon questioned why deposits remained available while users could not move their money out.
Several replies asked the exchange to enable crypto withdrawals. JavinInfo.dev requested access to that option during disruptions, while Gk asked when the platform would allow crypto transfers, saying INR withdrawals were the only available route on their account.
Abhi Nav shared the outage announcement with the question, “What’s going wrong with crypto in india?”
The replies focused on access to funds and the timing of communication. Coinbase’s statement offered no temporary crypto withdrawal arrangement or compensation details.
Linking a bank account disables crypto sends
Coinbase’s India help page says adding a bank account permanently disables the ability to send crypto to other customers, wallets, or exchanges. The company attributes the restriction to local banking requirements.
Removing the bank account does not reverse the restriction. Customers can continue trading and receiving crypto, while the bank-linked service ordinarily lets them sell assets for rupees and withdraw the proceeds.
Its separate payment-method guide lists IMPS as supporting cash deposits and cash withdrawals, with a maximum of 500,000 rupees per transaction. UPI supports deposits of up to 100,000 rupees per transaction per day, but is not listed as a cash-out option.
Rupee services followed Coinbase’s phased India return
As crypto.news previously reported, Coinbase introduced direct rupee deposits and withdrawals earlier this year. Its May 31 launch announcement described bank transfers through IMPS, local INR order books, spot trading and perpetual futures access for Indian customers.
In the launch announcement, Coinbase said INR deposits carried no deposit fees and existing customers would receive access through a rollout. The service included Coinbase Advanced tools such as APIs, live order book streaming and TradingView charts, alongside access to the company’s global exchange.
The Nasdaq-listed US exchange had reopened Indian registrations in December 2025, initially offering crypto-to-crypto trading while rupee services were still planned for 2026. Customers then had access to Simple Trade and Advanced Trade.
Before that reopening, Coinbase secured FIU registration in March 2025. The company said it would introduce initial retail services later that year, followed by further investment and products in India.
